Customer Success Associate: Content & Platform Growth

Dedale Intelligence; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Dedale Intelligence in Cebu City is seeking a Customer Success Associate to engage clients via the Lighthouse platform, monitor usage, and deliver personalized content recommendations.

You will coordinate with internal teams to address inquiries and help improve content offerings. Proficiency in English and 3–5 years of related experience, including content/newsletter writing, are preferred in this startup-like environment with a diverse, international team.

Qualifications

• English communication is required.
• 3–5 years of experience in customer success or related roles.
• Experience writing content/newsletters is preferred.

Responsibilities

• Engage clients through the Lighthouse platform.
• Monitor usage and engagement of clients.
• Deliver personalized content recommendations.

Skills

English communication

Content/newsletter writing

Job description

Dedale Intelligence in Cebu City seeks a Customer Success Associate to engage clients through the Lighthouse platform, monitor usage, and deliver personalized content recommendations.

You will coordinate with internal teams, address inquiries, and help improve content offerings. English communication, 3–5 years experience, and content/newsletter writing are preferred. This startup-like environment offers growth with a diverse, international team.