Customer Success & Content Engagement Strategist

Dedale Intelligence; Cebu City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Dedale Intelligence in Cebu City is seeking a Customer Success Associate to engage clients via the Lighthouse platform, monitor usage, and deliver personalized content recommendations. You will collaborate with internal teams to address inquiries and help enhance content offerings.

Excellent English communication and 3–5 years of experience in customer success or related roles are preferred, with experience in content or newsletter writing considered a plus.

Qualifications

• 3–5 years of experience in customer success or related role.
• Strong command of English, written and spoken.
• Experience writing content or newsletters is a plus.

Responsibilities

• Engage clients through the Lighthouse platform, monitor usage and deliver personalized content recommendations.
• Coordinate with internal teams, address inquiries, and help improve content offerings.

Skills

Client engagement

English communication

Content writing

Newsletter writing

Job description

Dedale Intelligence in Cebu City is seeking a Customer Success Associate to engage clients via the Lighthouse platform, monitor usage, and deliver personalized content recommendations. You will collaborate with internal teams to address inquiries and help enhance content offerings.

Excellent English communication and 3–5 years of experience in customer success or related roles are preferred, with experience in content or newsletter writing considered a plus.