Customer Success Associate: Content & Platform Growth

Dedale Intelligence; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Dedale Intelligence in Cebu City seeks a Customer Success Associate to engage clients through the Lighthouse platform, monitor usage, and deliver personalized content recommendations.

You will coordinate with internal teams, address inquiries, and help improve content offerings. English communication, 3–5 years experience, and content/newsletter writing are preferred. This startup-like environment offers growth with a diverse, international team.

Qualifications

• Proficient English communication skills.
• 3–5 years of experience in customer success or content roles.
• Experience writing newsletters or content recommendations.

Responsibilities

• Engage clients via the Lighthouse platform.
• Monitor usage and deliver personalized content recommendations.
• Coordinate with internal teams to address inquiries and improve offerings.

Skills

English communication

Content/newsletter writing

Client engagement

Job description

Dedale Intelligence in Cebu City seeks a Customer Success Associate to engage clients through the Lighthouse platform, monitor usage, and deliver personalized content recommendations.

You will coordinate with internal teams, address inquiries, and help improve content offerings. English communication, 3–5 years experience, and content/newsletter writing are preferred. This startup-like environment offers growth with a diverse, international team.