Customer Success & Content Growth Strategist

Dedale Intelligence; Philippines; On-site; PHP 240,000 - 480,000; Full time

Job summary

Dedale Intelligence in Cebu City seeks a Customer Success Associate to engage clients via the Lighthouse platform and monitor usage to ensure optimal adoption. You will deliver personalized content recommendations and coordinate with internal teams to address inquiries, contributing to a growing, international client base.

The role benefits from a startup-like environment, requires strong English communication, and 3–5 years of related experience including content or newsletter writing.

Qualifications

• English proficiency required.
• Experience in writing content or newsletters is preferred.

Responsibilities

• Engage clients via the Lighthouse platform.
• Monitor usage to support adoption and success.
• Deliver personalized content recommendations.
• Coordinate with internal teams to address inquiries and improve content offerings.

Skills

Fluent English

Content writing

Newsletter writing

Job description

Dedale Intelligence in Cebu City is seeking a Customer Success Associate to engage clients via the Lighthouse platform, monitor usage, and deliver personalized content recommendations.

You will coordinate with internal teams to address inquiries and help improve content offerings. Proficiency in English and 3–5 years of related experience, including content/newsletter writing, are preferred in this startup-like environment with a diverse, international team.