Customer Success Advocate I: Retention & Insights

RELX International

Quezon City

Sur place

PHP 400 000 - 640 000

Plein temps

Il y a 3 jours

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Résumé du poste

RELX International is seeking a Customer Success Advocate I for Coplogic to own customer retention and structured VOC programs. You will synthesize agency feedback into actionable insights and partner with Product, Client Engagement, Sales, and Implementation teams to keep leadership informed about needs, adoption drivers, and risks to ensure aligned decisions.

You will define success outcomes, monitor account health, surface adoption signals through reports, and lead structured feedback to

Qualifications

Bachelor's degree or 2 years college completed.
2–3 years in customer support/management and retention.
Strong communication, clear explanations to customers.
Proactive problem solving with multi-inquiry handling.
Familiar with CRM systems (Salesforce) and MS tools.
Willing to learn AI tools to support workflows.

Responsabilités

Define customer success outcomes and targets up front.
Monitor account health and retention risk with data signals.
Lead VOC collection and analysis from agencies.
Collaborate with Product, Sales, Engagement, and Implementation.
Provide recurring leadership visibility into customer needs and adoption drivers.
Support training and enablement to drive adoption across products.