Account Support Operations Lead

C & E Publishing, Inc.; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

C & E Publishing, Inc. is looking for an Account Support Supervisor in Quezon City. This role is essential for ensuring the efficiency of operational processes including account monitoring and renewal coordination. The ideal candidate must possess strong leadership skills and a background in administrative support or customer service.

The position requires at least 2-4 years of relevant experience and the ability to manage multiple tasks effectively while ensuring data accuracy. Candidates with strong organizational and analytical skills will thrive in this position.

Qualifications

• At least 2-4 years of experience in administrative support, operations, customer service, or similar roles.
• Experience in team supervision or process management is an advantage.
• Relevant experience in similar roles may be considered regardless of academic background.

Responsibilities

• Oversee the timely generation and release of usage reports.
• Ensure renewal notices and related documentation are prepared on time.
• Supervise updating and maintenance of subscription details and records.
• Monitor account tracking and reporting processes for completeness.
• Implement and enforce standard operating procedures for the Account Support Unit.
• Track SLA performance and report on turnaround times and task completion.
• Ensure data accuracy across reports and dashboards.
• Coordinate with stakeholders for operational alignment.
• Provide guidance and coaching to Account Support personnel.
• Prepare operational reports and insights for management.
• Support management in strategies to improve operational efficiency.

Skills

Leadership and people management skills

Organizational and time management skills

Analytical and problem-solving skills

Attention to detail and data accuracy

Proficiency in Microsoft Excel and reporting tools

Written and verbal communication skills

Process improvement and SOP implementation

Collaboration with cross-functional teams

Education

Graduate of Marketing, Communications, Business Management, or related course

Job description

C & E Publishing, Inc. is looking for an Account Support Supervisor in Quezon City. This role is essential for ensuring the efficiency of operational processes including account monitoring and renewal coordination. The ideal candidate must possess strong leadership skills and a background in administrative support or customer service.

The position requires at least 2-4 years of relevant experience and the ability to manage multiple tasks effectively while ensuring data accuracy. Candidates with strong organizational and analytical skills will thrive in this position.