Customer Services Representative

Elevate And Delegate; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Client Relationship

Direct client payments

Vacation policy alignment

Job summary

Elevate And Delegate seeks a Customer Services Representative in the Philippines to be the first point of contact for clients, handling inquiries, orders, and product questions with accuracy and courtesy.

The role emphasizes multitasking, problem solving, and collaboration with sales, logistics, and operations to ensure smooth order fulfillment and high client satisfaction.

Qualifications

• Previous experience in customer service, sales support, or a related role.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with order placement, tracking, and returns.
• Provide product information and recommendations based on customer needs.
• Resolve customer complaints and elevate issues when necessary.
• Maintain accurate customer records and update internal systems as needed.
• Collaborate with internal teams (sales, logistics, and operations) to ensure smooth order fulfillment.
• Identify opportunities to improve customer service processes.

Skills

Customer service experience

Excellent communication

Multitasking

Tools

CRM software

MS Office

Job description

Customer Services Representative

Company : Elevate And Delegate

Job Type : Full Time

Location : Philippines

Job Description

We are looking for a Customer Service Representative (CSR) to join our team and provide outstanding support to our clients. As a CSR, you will be the first point of contact for customers, assisting them with inquiries, orders, and product-related questions. The ideal candidate is detail-oriented, customer-focused, and able to multitask in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with order placement, tracking, and returns.
• Provide product information and recommendations based on customer needs.
• Resolve customer complaints and elevate issues when necessary.
• Maintain accurate customer records and update internal systems as needed.
• Collaborate with internal teams (sales, logistics, and operations) to ensure smooth order fulfillment.
• Identify opportunities to improve customer service processes.

Requirements

• Previous experience in customer service, sales support, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
• Experience in the storage, logistics, or manufacturing industry is a plus.
• A proactive and customer-first mindset.

Benefits

• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

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