Online Customer Service Representative

Crescendo Staffing and Business Consulting Inc.; Taguig; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A dynamic staffing agency is seeking an Online Customer Service Representative in Taguig, Metro Manila. This position requires strong communication skills and a customer-centric mindset to respond to inquiries and resolve issues. Candidates with at least a high school diploma are encouraged, and a Bachelor's degree is preferred. The role offers a salary of ₱25-30K per month and includes benefits like a performance bonus and job training.

Qualifications

• High school or higher education is required, preference for Bachelor's degree.
• Strong communication and active listening skills are essential.
• Basic computer skills and ability to use customer service platforms.
• Must demonstrate patience, empathy, and a customer-centric mindset.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via chat or phone.
• Resolve product or service issues efficiently and professionally.
• Document customer interactions in the CRM system.
• Maintain a high level of customer satisfaction.
• Collaborate with other teams to address escalated issues.

Skills

Strong communication skills

Active listening skills

Basic computer skills

Customer-centric mindset

Ability to work in a fast-paced environment

Education

Bachelor's degree

High school or higher education

Job description

Online Customer Service Representative

Company: Crescendo Staffing and Business Consulting Inc.

Salary: ₱25‑30K per month

Employment Type: Full‑time

Location: Ground Floor, Park McKinley West, McKinley West Park, Le Grand Ave, Taguig, Metro Manila, Philippines

Required Education: Bachelor’s degree

Experience: No experience required

Job Description: A Customer Service Representative (CSR) is the frontline of a company’s interaction with its customers. They are the first point of contact for customers who have questions or face issues with a product or service. This role combines problem‑solving skills with effective communication to ensure customers feel valued and supported.

Responsibilities

• Respond to customer inquiries via chat or phone
• Resolve product or service issues efficiently and professionally
• Document customer interactions in the CRM system
• Maintain a high level of customer satisfaction
• Collaborate with other teams to address escalated issues

Qualifications

• High school or higher education (Bachelor’s preferred)
• Strong communication and active‑listening skills
• Basic computer skills and ability to use customer‑service platforms
• Patience, empathy, and a customer‑centric mindset
• Ability to work in a fast‑paced environment

Benefits

• Equity Incentive Plan
• Commission
• Performance Bonus
• 13th Month Pay
• Employee Loan
• Pag‑Ibig Fund
• Paid Holidays
• Job Training

Application

To apply, send your resume via the job posting platform or contact our HR Officer, Lourence De Guzman.