Customer Service Team Lead & Coaching

Home Credit Philippines; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Up to 20% bonus

HMO on Day 1/with dependents

Mental health coverage & wellness

Wellness and Birthday Leave

Internal career mobility

Job summary

Home Credit Philippines is seeking a Team Leader to supervise a group of 15 to 17 operators handling inbound and outbound customer service calls across voice, email, and chat channels. The role supports the Team Leader by coaching, mentoring, and ensuring operational targets are met.

Ideal candidates have 1–2 years in a similar leadership position and experience handling customer interactions. The role requires strong communication in English and Tagalog and on-site presence for initial months.

Qualifications

• 1–2 years of experience in a similar role including management.
• Experience taking calls, emails, or service interactions with customers/clients.

Responsibilities

• Supervise a team of 15 to 17 operators.
• Handle inbound/outbound calls via OMNI channel platforms (voice/email/chat).
• Evaluate operators' performance and report results.
• Assist Team Leaders in coaching, mentoring, training, and evaluating to meet KPIs.
• Provide feedback and action plans to address challenges (processes, systems).
• Maintain team trackers and reports.
• Demonstrate strong problem solving and customer satisfaction mindset.

Skills

Team leadership

Customer service management

Communication (English & Tagalog)

MS Office basics

Tools

MS Office

Job description

Home Credit Philippines is seeking a Team Leader to supervise a group of 15 to 17 operators handling inbound and outbound customer service calls across voice, email, and chat channels. The role supports the Team Leader by coaching, mentoring, and ensuring operational targets are met.

Ideal candidates have 1–2 years in a similar leadership position and experience handling customer interactions. The role requires strong communication in English and Tagalog and on-site presence for initial months.