Customer Service Team Lead And Performance Coach

IntouchCX; San Fernando; Presencial; PHP 446.000 - 893.000; Jornada completa

Descripción de la vacante

IntouchCX in the Philippines is seeking a Team Lead to guide frontline Customer Service Representatives, ensuring quality service across interactions and a deep knowledge of partner brands, products and processes.

The Team Lead will supervise CSRs, drive KPI attainment, and collaborate with HR, IT and other teams to resolve issues while fostering a positive work environment and ongoing staff development.

Formación

• Proven experience leading and supervising customer service teams.
• Strong knowledge of partner brands, products and processes.
• Ability to drive KPIs and monitor performance.
• Collaborative mindset to work with HR, IT and operations.

Responsabilidades

• Supervise CSRs to ensure consistent quality service.
• Maintain deep knowledge of partner brands and processes across interactions.
• Drive KPI attainment and performance improvements.
• Collaborate with HR, IT and other teams to resolve issues.
• Foster a positive work environment and ongoing staff development.

Descripción del empleo

Job Description:

IntouchCX in the Philippines seeks a Team Lead (Supervisor) to guide frontline Customer Service Representatives, ensuring quality service across every interaction and deep knowledge of partner brands, products and processes. The Team Lead will supervise CSRs, drive KPI attainment, and collaborate with HR, IT and other teams to resolve issues while fostering a positive work environment and ongoing staff development.