Remote Team Leader - Customer Experience & Coaching

Sun Life Financial; Philippines; Remote; PHP 500,000 - 750,000; Full time

Job summary

Sun Life Financial in the Philippines is seeking a Team Leader for our Call Centre to ensure exceptional customer service. The role requires motivation and coaching of CCRs to meet service targets within a structured, fast-paced work environment.

The Team Leader reports to the Operations Manager and will support a dynamic, high-performing team. The posting notes a focus on eligibility for Band Level 4B and 5A, with tenure and performance criteria, and a work-from-home setup with stable internet

Qualifications

• Experience in call center leadership or team supervision suggested by the Team Leader role.
• Familiarity with SLA targets and performance metrics is beneficial.
• Ability to coordinate coaching and development of CCRs.

Responsibilities

• The Team Leader ensures consistent, high-quality customer service by motivating and coaching CCRs to meet SLAs and performance targets.
• Reports to the Operations Manager and executes the management operating system in a fast-paced environment.

Job description

Sun Life Financial in the Philippines is seeking a Team Leader for our Call Centre to ensure exceptional customer service. The role requires motivation and coaching of CCRs to meet service targets within a structured, fast-paced work environment.

The Team Leader reports to the Operations Manager and will support a dynamic, high-performing team. The posting notes a focus on eligibility for Band Level 4B and 5A, with tenure and performance criteria, and a work-from-home setup with stable internet