Customer Service Support Specialist (Order Entry) (1 Year Project Based)

Henkel; Philippines; Hybrid; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work model

Health and well-being programs

Global growth opportunities

Job summary

Henkel is seeking a Customer Service Support Specialist (Order Entry) to support data preparation, validation, and go-live activities for SAP harmonization across regions. The role involves collaborating with Customer Service, Master Data, IT, and other teams in a fast-paced project environment.

Ideal candidates have a Bachelor's degree, SAP order entry experience, and strong MS Excel skills. The position is project-based for a year with day shifts and hybrid work in Ayala Avenue, Makati.

Qualifications

• Bachelor's degree in any field.
• Preferably 1 year experience in SAP order entry.
• MS Excel proficiency required.
• Strong attention to detail and customer-focus.
• Excellent verbal and written English communication.

Responsibilities

• Support master data preparation and harmonization for SAP sales area standardization.
• Perform testing and UAT to ensure order entry and master data accuracy.
• Provide go-live and hypercare support during transition to new SAP structure.
• Collaborate with cross-functional teams on automation and OCR adjustments.
• Support Project 51 SAP harmonization initiative across regions.

Skills

Order Entry

Detail Orientation

Customer Service

English Proficiency

Education

Bachelor's degree

Tools

SAP

MS Excel

Job description

Join us as a Customer Service Support Specialist (Order Entry) and play a key role in Project 51, a global initiative focused on harmonizing and simplifying SAP sales area structures across regions. This position supports the successful transition to a more standardized and efficient operating model by helping ensure data accuracy, process readiness, and business continuity throughout the project lifecycle. Your contributions will directly support customer service excellence and operational efficiency during a major business transformation. In this role, you will work closely with Customer Service, Master Data, IT, and other cross-functional teams in a collaborative and fast-paced project environment. This is a unique opportunity to gain exposure to a large-scale global SAP transformation, contribute to process improvements, and help drive the successful adoption of new ways of working across the organization. Success in this role means supporting a smooth implementation, minimizing disruptions, and helping teams confidently transition to the new operating model.

What you´ll do

• Support master data preparation and harmonization activities, including data validation, cleansing, uploads, and cutover readiness for SAP sales area standardization
• Perform testing and User Acceptance Testing (UAT) to ensure accurate order entry processes and master data functionality prior to deployment
• Provide go-live and hypercare support, assisting with issue resolution and stabilization during the transition to the new SAP sales area structure
• Collaborate with cross-functional teams to support automation and OCR process adjustments resulting from changes in sales area determination logic and master data structures
• Contribute to Project 51, a global SAP harmonization initiative, by helping drive a standardized and efficient customer service operating model across regions

What makes you a good fit

• Bachelor's Degree in any field
• Preferably with at least one (1) year experience in handling SAP Order Entry Process; Proficiency in MS Excel is required; SAP knowledge in order entry is required
• Must be detail oriented and customer-service oriented
• Proficiency in English verbal and written communication is needed
• Amenable to work for a year (project based), day-shift schedule (9:00 AM to 6:00 PM), and report on a hybrid work set-up in Ayala Avenue, Makati

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.