CUSTOMER SERVICE SUPPORT

Outsource Accelerator; Pasig; Presencial; PHP 312.000 - 402.000; Jornada completa

Descripción de la vacante

Outsource Accelerator is seeking a Customer Support Specialist to assist US customers via email, chat, and support tickets. This full-time role is based onsite in Metro Manila with a night shift aligned to US Pacific hours.

You will handle order inquiries, shipping, returns, and product questions, maintaining records and ensuring timely follow-ups. Ideal candidates have e-commerce support experience, excellent English, and the ability to manage multiple inquiries independently while using

Formación

• Experience in customer support, preferably in e-commerce or retail.
• Excellent written English and communication skills.
• Experience with help desk or ticketing systems, e.g., Zendesk.
• Familiarity with Shopify or marketplace orders.
• Strong attention to detail, problem-solving, and customer service orientation.
• Ability to manage multiple inquiries and work independently.

Responsabilidades

• Respond to customer inquiries about orders, shipping, returns, and products.
• Assist with order tracking, delivery issues, and return requests.
• Resolve customer concerns or escalate issues when necessary.
• Manage and update support tickets, ensuring timely responses and follow-ups.
• Maintain accurate records of customer interactions and resolutions.

Conocimientos

Customer support

Written English

Communication

Customer service

Independent work

Multitasking

Problem-solving

Herramientas

Zendesk

Shopify

Descripción del empleo

About the Client:

A US-based, family-owned consumer products company with over 20 years in the planner business, specializing in planners, calendars, notebooks and accessories.

The company releases new collections seasonally for both the academic and calendar years, making social media marketing, product copywriting, and seasonal campaign management key to promoting new products and driving sales.

Job Summary

We are looking for a Customer Support Specialist to assist US customers with order inquiries, shipping, returns, and product questions through email, chat, and support tickets.

Key Responsibilities

• Respond to customer inquiries about orders, shipping, returns, and products.
• Assist with order tracking, delivery issues, and return requests.
• Resolve customer concerns or escalates issues when necessary.
• Manage and update support tickets, ensuring timely responses and follow-ups.
• Maintain accurate records of customer interactions and resolutions.

Qualifications and Requirements

• Experience in customer support, preferably in e-commerce or retail.
• Excellent written English and communication skills.
• Experience with help desk or ticketing systems, such as Zendesk, is a plus.
• Familiarity with Shopify or marketplace orders is an advantage.
• Strong attention to detail, problem-solving skills, and customer service orientation.
• Ability to manage multiple inquiries and work independently.

Work Setup and Schedule

• Location: Metro Manila
• Work Setup:onsite
• Shift: Night shift, aligned with US Pacific business hours
• Employment Type: Full-time