Customer Service Specialist — Independent & Analytical

3M Vietnam; Taguig; Presencial; PHP 446.000 - 781.000; Tempo integral

Resumo da vaga

3M is seeking a mid-level professional to handle moderately complex customer inquiries, provide guidance, and support cross-functional teams. The role emphasizes analytical problem solving, pattern recognition, and contributing to process improvements within defined procedures.

The candidate will work with SAP, Salesforce, CRM tools, and MS Office to resolve issues, align with performance culture, and support change across geographies and business processes.

Qualificações

• 2–3 years of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT.

Responsabilidades

• Handle moderately complex customer inquiries and complaints with independence.
• Identify patterns to improve service levels and customer satisfaction.
• Support improvements, KPIs, SLAs, and compliance.
• Provide import/export support where applicable.

Conhecimentos

Customer service

Analytical skills

Problem solving

Training others

Ferramentas

SAP

Salesforce

CRM tools

MS Office

Descrição da vaga

3M is seeking a mid-level professional to handle moderately complex customer inquiries, provide guidance, and support cross-functional teams. The role emphasizes analytical problem solving, pattern recognition, and contributing to process improvements within defined procedures.

The candidate will work with SAP, Salesforce, CRM tools, and MS Office to resolve issues, align with performance culture, and support change across geographies and business processes.