Customer Service Specialist - Fresh Grad Welcome (Shift Schedule)

J-K Network Services; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

HMO

13th month pay

Vacation Leave

Sick Leave

Job summary

A leading IT services firm in Taguig is looking for a Customer Service Representative. The position offers opportunities for fresh graduates and those with 1-2 years of experience in customer service, particularly in financial or banking sectors. Responsibilities include responding to customer inquiries, resolving issues, and maintaining records. The role requires excellent communication skills and a willingness to work on a shifting schedule. Competitive benefits include performance bonuses and government-mandated benefits.

Qualifications

• Open for fresh graduates.
• At least 1-2 years of work experience in a customer service role.
• Experience in financial or banking accounts is a plus.

Responsibilities

• Respond to customer inquiries via phone, email or message.
• Resolve product issues by managing complaints and providing solutions.
• Maintain accurate records for customer interactions and transactions.
• Stay updated about product and company policies.
• Promote products to potential buyers.

Skills

Customer Service

Communication Skills

Technical Skills

Salesforce

English Language

Education

Bachelor’s Degree

Job description

A leading IT services firm in Taguig is looking for a Customer Service Representative. The position offers opportunities for fresh graduates and those with 1-2 years of experience in customer service, particularly in financial or banking sectors. Responsibilities include responding to customer inquiries, resolving issues, and maintaining records. The role requires excellent communication skills and a willingness to work on a shifting schedule. Competitive benefits include performance bonuses and government-mandated benefits.