Customer Service Specialist: Data, Escalations & Solutions

Ninja Van PH; Philippines; On-site; PHP 201,000 - 312,000; Part time

Job summary

Ninja Van PH is seeking a Customer Service Representative for a one-month project-based assignment. You will assist with data management, validation of proof of delivery, and tracking tasks within the customer service unit.

Responsibilities include processing validation requests, gathering data for escalations, and providing timely updates to customers while following defined procedures. Adaptability and team collaboration are essential in this role.

Qualifications

• Skills in using ticketing systems is a plus.
• Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) but not required
• Strong phone contact handling skills and active listening
• Can generate creative solutions
• Can work well under pressure
• Must be a team-player
• Must be adaptable to change according to business needs
• Willing to work on shifting schedules

Responsibilities

• Performing POD validation and related tasks
• Assist in maintaining trackers
• Processing order validation requests from customer support team or other departments and other related tasks
• Assist in gathering data for escalation review
• Conduct basic investigation through internal systems to assist in resolving customer issues
• Escalate complex, urgent, critical issues that require other department's help to relevant teams
• Reach out to customers to provide updates regarding complaints follow-ups, and or validation, or gather additional information as needed
• Follow communication procedures, guidelines and policies
• Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of Customer Service.

Skills

Ticketing systems

Active listening

Strong phone handling

Creative problem solving

Team player

Adaptable to change

Ability to work under pressure

Tools

MS Excel

Google Slides

Google Sheets

PowerPoint

Job description

Ninja Van PH is seeking a Customer Service Representative for a one-month project-based assignment. You will assist with data management, validation of proof of delivery, and tracking tasks within the customer service unit.

Responsibilities include processing validation requests, gathering data for escalations, and providing timely updates to customers while following defined procedures. Adaptability and team collaboration are essential in this role.