Customer Operations & AI Support Specialist

SupportNinja; Mabalacat; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Competitive Compensation

Retirement Savings Program

Life Insurance Coverage

HMO activated starting on your very 1s

Free Dependent Coverage: Includes one

Paid Time Off & Birthday Leave

Free Lunch Daily

Job summary

SupportNinja in Pampanga is seeking a Customer Operations Specialist to manage multi-channel support workflows, ensure billing and work order accuracy, and coordinate with engineering, account management, and internal stakeholders. You will support AI-enabled interactions, maintain CRM data accuracy, and contribute to service continuity and cross-functional coordination.

The role emphasizes billing-related tasks, work order validation, and seamless handoffs to Customer Success, with a focus on

Qualifications

• Minimum of two years’ experience in customer operations, support, or customer success in a multi-channel environment.
• Experience in SLA-driven support and handling multiple interactions simultaneously.
• Proficient with CRM systems, ticketing platforms, and collaboration tools.

Responsibilities

• Omni-channel support across chat, inbox, and calls with SLA targets.
• Oversee CRM dashboards and automated workflows with AI handoffs.
• Log all interactions accurately in CRM and internal tools.

Skills

Multichannel support

SLA adherence

CRM proficiency

Technical troubleshooting

Cross-functional collaboration

Documentation accuracy

Tools

CRM systems

Ticketing tools

Collaboration tools

Job description

SupportNinja in Pampanga is seeking a Customer Operations Specialist to manage multi-channel support workflows, ensure billing and work order accuracy, and coordinate with engineering, account management, and internal stakeholders. You will support AI-enabled interactions, maintain CRM data accuracy, and contribute to service continuity and cross-functional coordination.

The role emphasizes billing-related tasks, work order validation, and seamless handoffs to Customer Success, with a focus on