Customer Service Specialist - Cold Calling

yGen Innovations Inc.; Metro Manila; Remote; PHP 201,000 - 357,000; Full time

Job summary

yGen Innovations Inc. is seeking an entry to mid-level Customer Service/Administrative Support professional for a remote role based in Metro Manila, Philippines, with an onsite training period in Manila.

The role starts on night shift hours (8:00 PM - 10:00 PM) with flexible coverage to East/West Coast; candidates must have 1–2 years of relevant experience, strong Excel and ticketing tools, and excellent English communication, ensuring precise documentation.

Qualifications

• 1-2 years of experience in customer service or administrative support roles
• Hands-on experience with Microsoft Office (Excel) and ticketing tools
• Experience with upselling products and promotions
• Excellent English communication and documentation skills with voice support experience
• High attention to detail and accuracy

Skills

Customer service experience

Administrative support

Night shift readiness

Excellent English communication

Attention to detail

Upselling familiarity

Tools

Microsoft Office Excel

Ticketing tools

Ecommerce platforms

Order management systems

Job description

Work Setup: Remote (Manila-based, Philippines) with onsite training (3-4 weeks)
Location Requirement: Must be within Metro Manila
Experience Level: Entry to Mid Level (1-2 years)
Shift: Night Shift (Flexible coverage from East Coast to West Coast, 8:00 PM-10:00 PM start)

What We Look For

Must Have

• Available to work night shift hours

• Willing to attend onsite training in Manila, Philippines (3-4 weeks)

• Must be based within Metro Manila

• 1-2 years of experience in customer service or administrative support roles

• Hands-on experience using Microsoft Office (especially Excel), ticketing tools, ecommerce platforms, and order management systems

• Experience with upselling products and promotions

• Excellent English communication and documentation skills with voice support experience

• High attention to detail and accuracy