Customer Service Specialist

K-Logistikus Philippines, Inc.; Taguig; Hybrid; PHP 240,000 - 320,000; Full time

Job summary

K-Logistikus Philippines, Inc. is looking for a Customer Service Specialist with at least one year of experience in the supply chain and logistics sector.

The role involves handling client orders and maintaining master data for customer profiles, lead times, delivery windows, ordering windows, and product portfolios to ensure accurate order methods and frequencies. You will also monitor system alerts related to order, delivery, or billing issues, oversee order transfers and deliveries, and

Qualifications

• Must have at least one (1) year solid experience as a Customer Service Specialist in a logistics company.
• College graduate. Open to fresh graduates.

Responsibilities

• Monitor system alerts indicating order, delivery or billing/credit control issues surrounding the order.
• Monitor order transfers and deliveries.
• Prepare inbound, dispatch, and delivery report.

Skills

Customer service

Education

College degree

Job description

If you have obtained at least one (1) year of solid experience as a Customer Service Specialist in the supply chain and logistics industry, then you are the person we need. Additionally, the role takes client orders. Since he/she is responsible for the maintenance of the master data on the customer profile, point of delivery, lead time, ordering window, delivery window, and product portfolio, the job holder shall ensure that data concerning customer order method, frequency, and order system are accurate. Further, he/she shall be tasked also to:

1. Monitor system alerts indicating order, delivery or billing/credit control issues surrounding the order.

2. Monitor order transfers and deliveries.

3. Prepare inbound, dispatch, and delivery report.

Qualifications:

• Must have obtained at least one (1) year SOLID experience doing the same job as a Customer Service Specialist in a logistics company.

• College graduate. Open to fresh graduates.