Customer Service Specialist

MicroSourcing International; Cebu City; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is hiring a Customer Service Specialist in Cebu City, Philippines. The role requires responding to customer inquiries, processing requests, and updating accounts with high accuracy while adhering to standard operating procedures.

You will work onsite with rotating shifts to ensure seamless customer coverage. Ideal candidates bring strong written English, attention to detail, and experience in customer service or CRM systems.

Qualifications

• Strong written English communication and accurate data entry.
• Excellent attention to detail and strong organizational skills.
• Ability to thrive in a fast-paced environment and meet deadlines.
• Willingness to work rotating shifts, weekends and holidays.
• Experience in customer service or contact center environments is a plus.
• Fast and accurate typing with data entry speed.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process customer requests, data entries, and account updates accurately.
• Follow standard procedures to resolve customer issues effectively.
• Manage daily task queues in a fast-paced setting and meet deadlines.
• Collaborate with teammates and leaders across rotating shifts.

Skills

Customer service

Written English

Data entry

Attention to detail

CRM software

Typing speed

Problem solving

Team collaboration

Tools

CRM software

Ticketing platforms

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Specialist

Location: Cebu City, Cebu

Work setup & shift: Onsite | Shifting

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Service Specialist, you will:

• Respond to customer inquiries promptly and professionally while maintaining high service standards.
• Process customer requests, data entries, and account updates with high accuracy and attention to detail.
• Follow standard operating procedures and workflows to resolve customer issues effectively.
• Manage daily task queues in a fast-paced environment while consistently meeting operational deadlines.
• Collaborate with team members and leaders across rotating shifts to ensure seamless coverage.

What You Need

Non-negotiables

• Strong written English communication skills and accurate data entry capabilities.
• Exceptional attention to detail, strong organizational skills, and a process-oriented mindset.
• Ability to thrive and adapt in a fast-paced environment while meeting target deadlines.
• Full willingness to work rotating shifts, weekends, and holidays as required.

Preferred Skills/expertise

• Prior experience in customer service, contact center operations, or administrative support.
• Fast and accurate typing skills with high data entry speed.
• Familiarity with customer service ticketing platforms or CRM software.
• Strong problem-solving abilities and a active learning attitude.
• Experience handling customer inquiries across email, chat, or voice channels.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Requirements: