Customer Service & Sales Support VA: Lead Gen & Social

Strategic Assistant Staffing; Manila; On-site; PHP 446,000 - 469,000; Full time

Job summary

Strategic Assistant Staffing is seeking a highly organized Customer Service & Sales Support Virtual Assistant in the Philippines. The role focuses on engaging leads and clients across text, email, calls, and social media to nurture relationships and drive conversions.

Candidate should have 3+ years in customer service and sales, strong English communication, and CRM logging experience. Training provided, with government IDs required for compliance.

Qualifications

• Minimum of 3 years of experience in customer service and sales roles
• Excellent spoken and written English with a clear, professional communication style
• Demonstrated ability to handle lead generation, follow-up sequences, and CRM logging
• Familiarity with social media management and engagement strategies is a plus

Responsibilities

• Engage with leads and current clients primarily through text, email, calls, and social media platforms, focusing on nurturing relationships and driving conversions
• Handle a small percentage of inbound and outbound calls for lead follow-up and appointment confirmation
• Conduct follow-up sequences and manage appointment confirmations to support lead conversion efforts
• Log all interactions accurately within the CRM system to maintain seamless records
• Support social media engagement by creating and managing posts, responding to comments, and increasing online presence

Skills

Customer service

Sales engagement

English communication

Tools

CRM

Social media tools

Job description

Strategic Assistant Staffing is seeking a highly organized Customer Service & Sales Support Virtual Assistant in the Philippines. The role focuses on engaging leads and clients across text, email, calls, and social media to nurture relationships and drive conversions.

Candidate should have 3+ years in customer service and sales, strong English communication, and CRM logging experience. Training provided, with government IDs required for compliance.