Customer Service & Sales Advocate

Lifenavi Limited; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service firm in Makati is seeking a highly skilled customer service representative. You will handle inbound and outbound communications using a friendly, helpful approach, striving to ensure customer satisfaction. Ideal candidates should possess excellent communication skills and show a willingness to resolve issues efficiently. Experience in sales is a plus, as opportunities to promote company products may arise. Join us in delivering exceptional customer experiences and enhancing our company's reputation for service excellence.

Qualifications

• Strong communication skills, including active listening and clear articulation.
• Ability to solve problems, alleviate conflicts, and elevate tactfully.
• Successful experience in a corporate environment.

Responsibilities

• Manage a large volume of inbound and outbound calls, emails, and chats.
• Identify and address customer needs with a goal of total satisfaction.
• Engage with customers in a friendly and professional manner.

Skills

Strong communication skills

Problem-solving ability

Multitasking

Teamwork

Education

High school diploma or equivalent

Job description

A leading customer service firm in Makati is seeking a highly skilled customer service representative. You will handle inbound and outbound communications using a friendly, helpful approach, striving to ensure customer satisfaction. Ideal candidates should possess excellent communication skills and show a willingness to resolve issues efficiently. Experience in sales is a plus, as opportunities to promote company products may arise. Join us in delivering exceptional customer experiences and enhancing our company's reputation for service excellence.