Sales & Customer Service Specialist

Caldwell Communications Consultancy Philippines; Las Piñas; On-site; PHP 180,000 - 300,000; Full time

Job summary

A customer service firm in Metro Manila seeks a motivated Sales Representative to assist customers, drive sales, and ensure satisfaction. This role encompasses relationship building, product knowledge, and problem-solving. Duties include assisting customers across various communication channels, identifying needs, and promoting products. Candidates should possess a high school diploma and have strong communication skills. Previous sales or customer service experience is a plus. Flexibility for shifts may be required.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Experience in sales, retail, or customer service is an advantage.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Greet and assist customers in-person, over the phone, or via email/chat.
• Process orders, payments, returns, and exchanges accurately.
• Identify customer needs and recommend appropriate products or services.

Skills

Strong communication skills

Customer-first mindset

Problem-solving skills

Basic computer skills

Education

High school diploma or equivalent

Associate’s or bachelor’s degree preferred

Tools

POS systems

CRM software

MS Office

Job description

A customer service firm in Metro Manila seeks a motivated Sales Representative to assist customers, drive sales, and ensure satisfaction. This role encompasses relationship building, product knowledge, and problem-solving. Duties include assisting customers across various communication channels, identifying needs, and promoting products. Candidates should possess a high school diploma and have strong communication skills. Previous sales or customer service experience is a plus. Flexibility for shifts may be required.