Customer Service Role | TTEC Novaliches | ₱28K salary package

TTEC; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Career development

Inclusive culture

Global team

Benefits package

Job summary

TTEC in the Philippines is seeking a Customer Service Representative for the Nightshift, onsite in Novaliches, to deliver exceptional support and help customers resolve issues quickly and accurately.

You will be part of a team with a Great Place to Work certification, supporting a culture that values service, development, and community involvement. A healthy benefits package and ongoing training are provided.

Qualifications

• Must have completed senior high school or two years in college.
• At least 3 months of BPO experience.
• Excellent verbal communication and business writing skills.
• Able to recognize, apply, and explain product or service knowledge.
• Proficient computer skills.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Verbal communication

Business writing

Product knowledge

Computer skills

Education

Senior high school or 2 years in college

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Nightshift working onsite in Novaliches,you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college
• Must have at least 3 months of BPO experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.