Telco Role | Competitive Pay | TTEC Novaliches | Up to ₱28K

TTEC; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health & wellness incentives

Inclusive culture

Job summary

TTEC in the Philippines is hiring a Customer Service Representative for night shift, onsite in Novaliches. You’ll help customers, resolve issues, and provide product information with empathy.

Prepare for a role emphasizing clear communication, research to resolve inquiries, and a supportive, inclusive culture with a benefits package aligned to the position.

Qualifications

• Completed senior high school or two years in college.
• At least 3 months of BPO experience.
• Strong verbal communication and business writing skills.
• Ability to explain product or service knowledge clearly.
• Computer experience and basic software literacy.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers and resolve issues.

Skills

Verbal communication

Business writing

Product knowledge

Computer skills

BPO experience

Education

Senior high school graduate

Some college coursework

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Nightshift working onsite in Novaliches,you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college
• Must have at least 3 months of BPO experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.