Customer Service Representatives (Entry Level - Non Voice)

CSV Now Philippines; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

13th month pay

Night shift differential

18 paid leaves

HMO coverage

Government benefits

Career growth

Team-oriented environment

Job summary

CSV Now Philippines is seeking Non Voice Customer Service Representatives to join our onsite night-shift team at 1Nito Tower, Cebu City. You’ll be the main contact for customer inquiries across channels, delivering friendly, accurate support.

Open to candidates with no BPO experience, you’ll use available tools to resolve issues, document interactions, and collaborate with colleagues to ensure smooth service and customer satisfaction.

Qualifications

• Strong English communication skills, both written and verbal.
• Excellent comprehension and active listening.
• Fast learner able to adapt to new tools, systems, and processes.

Responsibilities

• Serve as the main point of contact for customers, assisting with inquiries across various communication channels.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Utilize available resources and internal tools to provide accurate and timely responses to customer concerns.
• Address and resolve customer issues efficiently while ensuring a high level of service quality.
• Coordinate with internal teams to ensure prompt and effective resolution of concerns.
• Accurately document customer interactions in the system and follow-up.
• Collaborate with team members and other departments to ensure seamless communication and service.

Skills

Strong English

Active listening

Typing 45 WPM

Multitasking

Computer basics

Customer focus

Teamwork

Adaptability

Problem solving

Job description

Job Title

Non VoiceCustomer Service Representatives (Onsite - Night Shift )

Company

CSV Now Philippines

Location

1Nito Tower Building, Cebu City, Cebu

Job Type

Full-time | Onsite

Company Overview

CSV Now, a well-established talent acquisition partner for Silicon Valley startups, is expanding into the BPO industry to deliver tailored customer support solutions for small and medium-sized businesses.

This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now as we continue to grow our operations in the Philippines.

Role Overview

We are looking for Non Voice Customer Service Representatives to join our growing team.

This role is ideal for individuals who thrive in a dynamic environment and have a passion for assisting customers. You will serve as a key point of contact, providing support, addressing inquiries, and ensuring a positive customer experience across various channels.

More than just a role, this is an opportunity to develop your skills, enhance your communication abilities, and grow your career within a supportive and people-focused organization.

What You'll Be Doing

• Serve as the main point of contact for customers, assisting with inquiries across various communication channels.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Utilize available resources and internal tools to provide accurate and timely responses to customer concerns.
• Address and resolve customer issues efficiently while ensuring a high level of service quality.
• Coordinate with internal teams to ensure prompt and effective resolution of concerns.
• Accurately document customer interactions in the system and follow-up.
• Collaborate with team members and other departments to ensure seamless communication and service.

Who We're Looking For

• Open to candidates with no BPO experience
• Strong English communication skills, both written and verbal
• Excellent comprehension and active listening skills
• A quick learner with the ability to adapt to new tools, systems, and processes
• Strong typing skills (minimum 45 WPM with high accuracy preferred)
• Able to multitask and work efficiently in a fast-paced environment
• Basic computer navigation and troubleshooting skills
• Customer-focused with strong problem-solving abilities
• Reliable, detail-oriented, and able to work both independently and as part of a team

Work Schedule & Location

• Onsite at 1Nito Tower, Cebu City
• Night shift, with openness to a shifting schedule

Perks and Benefits

• Enjoy a 13th-month salary
• 10% night differential
• 18 Paid Leaves
• HMO coverage begins upon regularization
• Full government-mandated benefits
• Exciting career growth opportunities in a pioneering account
• Positive, collaborative, and growth-driven work environment