Customer Service Representative With or Zero BPO Experience

Six Eleven Global Services and Solutions, Inc.; Davao City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

13th & 14th Month Pay

HMO

Bonus and Incentives

Government Benefits

Job summary

Six Eleven Global Services and Solutions, Inc. in Davao City is hiring a Customer Service Representative to join our on-site team. The ideal candidate is customer-focused, quick to learn, and capable of handling inquiries with professional communication.

You will maintain records, coordinate with internal teams, and support administrative tasks while upholding our service standards. This full-time on-site position offers timely salary payments and a comprehensive benefits package.

Qualifications

• Excellent verbal and written English communication is required.
• Proficient in Microsoft Office applications.
• Strong analytical and problem-solving abilities.
• Fast learner, trainable, and able to prioritize tasks.
• Reliable with punctual attendance.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide accurate information and resolve customer concerns.
• Maintain customer records and update information as needed.
• Coordinate with internal teams to ensure customer requests are addressed.
• Perform administrative and data entry tasks related to customer accounts.
• Follow company policies and maintain a high standard of customer service.
• Meet attendance and performance expectations.

Skills

Verbal communication

Written communication

Microsoft Office

Analytical skills

Problem-solving

Fast learner

Time management

Attendance & punctuality

Tools

Microsoft Office

Job description

We're Urgently Hiring Customer Service Representative with Experience

Location: Mabini / Maa Site
Work Setup: On-site | Full Time
Benefits: Salary is always on time, 13th & 14th Month Pay, HMO, Bonus and Incentives & Government Benefits

Job Description

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate is a fast learner with excellent communication skills and a positive attitude. If you have experience in customer service and enjoy assisting customers, we'd love to hear from you.

Key Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide accurate information and resolve customer concerns.
• Maintain customer records and update information as needed.
• Coordinate with internal teams to ensure customer requests are addressed.
• Perform administrative and data entry tasks related to customer accounts.
• Follow company policies and maintain a high standard of customer service.
• Meet attendance and performance expectations.

Requirements

• With or without BPO Experience
• Excellent verbal and written English communication skills.
• Computer literate with working knowledge of Microsoft Office applications.
• Strong analytical and problem-solving skills.
• Fast learner and highly trainable.
• Able to prioritize tasks and work with a sense of urgency.
• Reliable, punctual, and has excellent attendance.
• Positive attitude with strong interpersonal skills.
• Willing to work on-site at SixEleven Maa or Mabini Office, Davao City.