Customer Service Representative- Voice & Non Voice

Synlink Recruitment Outsourcing Co. Inc.; Pasig; On-site; PHP 200,000 - 280,000; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a customer service associate to handle inbound calls, provide information on products and services, and address customer questions and concerns.

You will research and resolve customer issues efficiently and professionally, escalating complex problems to supervisors when needed. Responsibilities include taking and processing customer orders, payments, and applications, making outbound calls to sell products or follow up with customers, and

Job description

• Handle inbound calls, provide information on products and services, and address customer questions and concerns.
• Research and resolve customer issues efficiently and professionally, and escalate complex problems to supervisors.
• Take and process customer orders, payments, and applications.
• Make outbound calls to sell products, conduct market research, or follow up with customers.
• Maintain detailed records of customer interactions, transactions, and complaints using CRM software.