Customer Service Representative | UP Ayala - CNX

Concentrix; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Quezon City is seeking candidates for an entry-level position in customer service. The role involves providing support to clients via phone, email, and chat, resolving inquiries, and maintaining positive customer interactions. Ideal for individuals with a high school diploma and strong communication skills, this position offers the chance to start a career in customer service.

Qualifications

• 0–2 years of experience in customer service.

Responsibilities

• Provide outstanding customer service and support to clients via phone, email, or chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain a positive and empathetic attitude toward customers.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Skills

Strong customer service skills

Proficiency in English, both spoken and written

Effective problem-solving ability

Excellent interpersonal and communication skills

Basic technical skills for using customer service software

Education

High School Diploma or equivalent

Job description

Description

• Provide outstanding customer service and support to clients via phone, email, or chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain a positive and empathetic attitude toward customers.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong customer service skills
• Skills and Competencies: Proficiency in English, both spoken and written
• Skills and Competencies: Effective problem-solving ability
• Qualities and Traits: Excellent interpersonal and communication skills
• Skills and Competencies: Basic technical skills for using customer service software