Customer Service Representative - Travel & Sales

MicroSourcing; Metro Manila; Hybrid; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Performance bonuses

Paid time off with cash conversion

Life insurance

Job summary

MicroSourcing is hiring a Customer Service Representative - Travel & Sales to join our Sydney-based travel support team from the Philippines. The role focuses on day-to-day travel bookings, sales, and customer service for itineraries including Croatia, the Balkans, Greece, and more.

You will handle quotes, bookings, and supplier coordination in Tour-Plan, while delivering outstanding service and achieving sales targets in a hybrid setup from Ortigas, Pasig City.

Qualifications

• Experience in travel industry and reservations systems.
• Strong understanding of travel sales, reservations, and booking processes.
• Experience with Croatia, the Balkans, Greece, Scandinavia, India or Sri Lanka is a plus.

Responsibilities

• Respond to customer inquiries via web forms, email and Live Chat with high-quality service.
• Initiate client quotes and booking requests in the Tour-Plan reservations system.
• Coordinate bookings with DMCs and operators, including hotel bookings across multiple online systems.
• Manage supplier responses to finalize quotes and bookings.
• Create, check and finalize quotes and bookings for clients.
• Convert quotes to confirmed bookings through follow-up and client updates.
• Oversee bookings from quote to post-travel follow-up and documentation.
• Verify supplier rates match contracted rates and ensure payment deadlines are met.
• Monitor deposits and payments, sending reminders as needed.
• Perform additional administrative duties as requested.

Skills

Attention to detail

English communication (written & oral)

Customer service excellence

Sales target achievement

Microsoft Office (Word, Excel, Outlook

Time management & prioritization

Self-motivation & independence

Knowledge of travel destinations (Croa

Education

Formal qualification in Travel and Tourism

Tools

Tour-Plan reservation system

Microsoft Office Suite

Job description

Discover your 100% YOU with MicroSourcing!

Position:Customer Service Representative - Travel & Sales

Work setup: Hybrid | Mid shift

Location: Ortigas, Pasig City

Why join MicroSourcing?

You'll have:

• Competitive Rewards:Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

• A Collaborative Spirit:Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony:Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth:Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork:Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary:

This is travel sales & customer support role working with our Sydney based retail travel sales team in the day to day management of travel bookings primarily to Croatia, Slovenia & The Balkans Greece, Italy, Scandinavia as well as India & Sri Lanka.

Key Responsibilities

1. Responding to customer enquiries received via web forms, email and Live Chat (log in to live chat) providing the highest quality customer service

2. Initiating client quotes and booking requests in the Tour-Plan reservations system

3. Implementing the booking process with DMC's (local suppliers) and operators such as:

   1. Booking hotel rooms through multiple B2B (online) systems

   2. Building itineraries and sending supplier requests through the Tour-Plan reservations system or emailing booking requests to suppliers

4. Manage supplier responses to finalise quotes and booking requests

5. Create, check and finalise quotes and bookings to be sent to clients

6. Convert quotes to confirmed bookings (sales) through client updates, support and follow up (Converting leads to confirmed bookings)

7. Manage clients bookings throughout all stages; from quote through to sales, documentation and after travel follow up.

8. Check supplier rates quoted match contracted rates

9. Manage both supplier and client payments to meet deadlines

10. Checking service details confirmed by the supplier match those requested and the booking is order

11. Follow up/reminders on outstanding deposits and payments

12. Additional administrative duties as requested from time to time

Qualifications

Required

• Previous experience in the travel industry.

• Experience using a travel reservation system (non-airline reservation systems preferred).

• Strong understanding of travel sales, reservations, and booking processes.

Preferred

• Experience using theTOUR-PLANreservation system.

• Formal qualification in Travel and Tourism.

• Previous experience selling travel toCroatia, the Balkans, Greece, Scandinavia, India, or Sri Lanka.

• Candidates with proven travel sales experience in these destinations may be considered even without a formal travel qualification.

Skills & Competencies

• Exceptional attention to detail.

• Excellent written and verbal English communication skills.

• Strong commitment to delivering outstanding customer service.

• Ability to achieve sales targets and convert inquiries into confirmed bookings.

• Proficient in Microsoft Office applications (Word, Excel, and Outlook).

• Highly organized with excellent time management and prioritization skills.

• Self-motivated, reliable, and able to work independently.

• Knowledge of or interest inCroatia & the Balkans, Greece, Scandinavia, India, and Sri Lankais an advantage.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visithttps://www.microsourcing.com/

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