Senior Corporate Travel Agent

MicroSourcing; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Remote work

Job summary

MicroSourcing in the Philippines is hiring a Senior Corporate Travel Agent for 100% remote work from home. The role covers complex international bookings with Sabre/Amadeus/Galileo, requiring 10+ years of GDS experience and a corporate travel background.

You will support VIPs and groups, ensure accurate PNRs, and handle emails and calls during US business hours. Fluent English is essential; a reliable remote setup is required.

Qualifications

• 10+ years of deep GDS work (ticketing, exchanges, refunds).
• Proven corporate-agency background with corporate clients.
• Fluent written and spoken English.
• Strong grasp of fare ladders, commissions, alliances, group travel, and airport ops.
• Reliable remote setup with quiet space, fast internet, and a secure workstation.

Responsibilities

• Build, ticket, exchange, and refund complex air/hotel/ground bookings in Sabre/Amadeus/Galileo while reading fare-calc lines.
• Manage VIP and group movements (10+ seats, room blocks, sports rosters).
• Clear queue checks to ensure zero-error PNRs; no canned scripts.
• Own the inbox—write clear, on-brand emails; hop on calls when needed.
• Re-accommodate during IRROPS; understand airline debit memos and how to avoid them.
• Share knowledge; admit mistakes; update the playbook so the team grows.

Skills

English proficiency

Remote work setup

GDS expertise

Corporate travel knowledge

Fare ladders knowledge

Group travel & airport ops

Tools

Sabre

Amadeus

Galileo

Job description

Discover your 100% YOU with MicroSourcing!

Corporate Travel Agent

Work setup: Work from Home

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Work Style: 100 % remote (cover core U.S. business hours - 9AM to 6PM, schedule can change)

Key Responsibilities

Build, ticket, exchange, and refund complex air, hotel, and ground bookings in Sabre/ Amadeus/ Galileo—always reading the fare-calc line and protecting commission.

Manage VIP and group movements (10 + seats, room blocks, sports rosters).

Clear Company's queue checks to ensure zero-error PNRs (no canned scripts).

Own the inbox—write clear, on-brand emails; hop on calls when needed.

Re-accommodate during IRROPS; understand airline debit memos and how to avoid them.

Share knowledge; admit mistakes; update the playbook so the team grows.

Required Qualifications

• 10 + years of deep GDS work (ticketing, exchanges, refunds).
• Proven corporate-agency background (brick-and-mortar; OTA-only is not enough).
• Fluent written and spoken English.
• Strong grasp of fare ladders, commissions, alliances, group travel, and airport ops.
• Reliable remote setup (quiet space, fast internet, secure workstation).

Hiring Process

• Video interview (scenario-based, English).
• Written exercise (client email + fare-calc quiz).
• Live GDS skills check (create, exchange, refund a sample PNR).

Additional Details

• At least 10 years of GDS experience (including exchanges, refunds, and bookings)
• Excellent written and spoken English communication skills
• Previous experience working in a traditional travel agency (specifically serving corporate clients)—please note that experience solely with online travel agencies is not sufficient
• Solid knowledge of fare ladders, airline alliances, airport operations, and related corporate travel procedures

Additionally, Each Qualified Candidate Must

• Participate in a video interview conducted entirely in English, answering detailed questions relevant to corporate travel
• Complete a written test, including drafting a professional email response to a travel inquiry

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply