Travel Operations Associate
MicroSourcing
A complete application in a minute — tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
MicroSourcing in Ortigas, Pasig City, Philippines, is seeking a Travel Operations Associate for a hybrid, day-shift role. You will load pricing, itineraries and offers in Tourplan and WordPress, review tariffs, and collaborate with the Director and sales team to craft market-ready travel packages.
You will research destinations, liaise with suppliers and support the sales team with accurate, timely information.
Qualifications
- Degree or background in tourism/travel/business/marketing is advantageous but not required.
- Strong computer literacy across MS Word, Excel and web-based business systems.
- Solid numerical ability with pricing, margins, mark-ups, discounts and currency calculations.
- Excellent written English and clear product/itinerary presentation.
- Knowledge of Tourplan or WordPress is beneficial.
- Familiarity with AI-assisted research tools and ensuring accuracy.
Responsibilities
- Accurately load and maintain pricing, itineraries, departures, allotments and booking terms in Tourplan and WordPress.
- Read supplier tariffs and contracts to ensure correct prices, margins and information.
- Collaborate with the Director and sales team to develop market-driven itineraries and packages.
- Research destinations, accommodations, transport, tours to improve BTD products.
- Coordinate with suppliers for pricing, availability and content.
- Provide timely product support to the sales team and assist with complex enquiries.
- Inform sales team of new products, offers and important updates.
- Keep internal systems and websites up-to-date with accurate information.
- Identify product gaps and contribute ideas to improve products and processes.
Skills
Education
Tools
Job description
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Accurately load and maintain product pricing, itineraries, departures, allotments, booking conditions and supporting information in Tourplan, WordPress and other relevant systems.
Read and interpret supplier tariffs, contracts and special offers, ensuring prices, margins, mark-ups and product information are correct.
Work collaboratively with the Director and BTD sales team to develop new itineraries and packages that are fresh, market-driven, commercially viable and easy to sell.
Research destinations, accommodation, transport, tours and experiences to support the development and improvement of BTD products.
Liaise with suppliers to obtain and verify pricing, availability, product information and supporting content.
Provide timely product and itinerary support to the sales team, including responding to questions and helping develop solutions for more complex enquiries.
Keep the sales team informed of new products, special offers, important updates and changes.
Maintain accurate and current information across internal systems, websites and sales documentation.
Identify product gaps, errors and opportunities, and contribute practical ideas to improve products and internal processes.
A qualification in tourism, travel, business, marketing or a related field is advantageous but not essential.
Strong computer literacy, including Microsoft Word, Excel and web-based business systems.
Sound numerical ability, including pricing, margins, mark-ups, discounts and currency calculations.
Strong written English and the ability to present itinerary and product information clearly and accurately.
Knowledge of Tourplan, WordPress or similar reservation and content-management systems is advantageous.
Familiarity with AI-assisted research and content tools would also be useful, provided the candidate understands that all outputs must be checked for accuracy.
Commercially aware and interested in what makes a travel product attractive, competitive and easy to sell.
Customer and sales focused, with the ability to consider products from the traveller's and sales consultant's perspective.
Curious and enthusiastic about travel, destinations and developing new product ideas.
Able to contribute ideas confidently while remaining receptive to feedback and direction.
Excellent organisation and time management skill
Demonstrate interpersonal skills and be a team player
Ability to multitask and set priorities in a fast paced environment
Ability to display techniques to check prices, margins and mark-ups
Possess problem solving and resolution skills
High level of computer literacy ie Microsoft, Excel
Goal orientated working to achieve deadlines
Ability to follow company guidelines and procedures and to maintain company standards
Be responsible and accountable
Maintain a polite and professional manner and tone in all communications
Flexible to deal with changes
Motivated, punctual, self starter with the ability to work independently without supervision.
Honest, trustworthy and reliable.
Engaging and enthusiastic personality
Positive, practical and solutions focused.
Previous experience in travel product, reservations, operations, itinerary planning, contracting or travel sales is highly desirable.
Experience researching and developing itineraries or travel packages would be an advantage.
Experience interpreting supplier tariffs and converting them into customer-facing prices and packages.
Experience with detailed data entry or loading complex information into reservation, inventory or content-management systems.
Experience supporting a sales team or working in a commercially focused environment.
Experience preparing clear itinerary descriptions and customer-facing travel content.
Tourplan, WordPress and advanced Excel experience are advantageous but can be trained.
First‑hand destination knowledge of Croatia, Scandinavia, Sri Lanka, India or BTD's other core destinations would be advantageous but is not essential.
–
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
