Customer Service Representative (Travel Account - Open for Freshers!)

XMC BPO Manila; Pasig; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Health Care On-Site

13th Month Pay

HMO

Job summary

A customer service provider in Pasig is looking for a Customer Service Representative to handle inquiries and ensure client satisfaction. This full-time role is ideal for freshers with a strong focus on customer service and communication skills. The candidate will work on-site and engage with clients to resolve issues and enhance their experience. Benefits include commissions and health care incentives.

Qualifications

• With or without experience in customer service.
• Strong focus on customer satisfaction and effective communication.
• Ability to manage customer interactions effectively.

Responsibilities

• Handle customer inquiries and provide support.
• Resolve customer issues and maintain client satisfaction.
• Work in a team-oriented, on-site environment.

Skills

Customer Support

Communication Skills

Problem-Solving

Teamwork

Customer Satisfaction

Freshers welcome

Education

High School Diploma or equivalent

Further education advantageous

Job description

Customer Service Representative (Travel Account - Open for Freshers!)

XMC BPO Manila

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

The Customer Service Representative role at XMC Inc. is a full-time, on-site position based in Cebu. The role involves handling customer inquiries, providing support, resolving issues, and maintaining a positive experience for our clients. This position requires effective communication and a customer-centric approach to ensure client satisfaction and loyalty.

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

Health Care On-Site, HMO

Qualifications

• With or without experience
• Proficiency in Customer Service, Customer Support, and a strong focus on Customer Satisfaction
• Understanding of Customer Experience and the ability to manage customer interactions effectively
• Strong interpersonal and communication skills
• Problem-solving abilities and a proactive approach to resolving customer issues
• Ability to work in a team-oriented, on-site environment in Pasig City
• Previous experience in customer service or a related field is a plus
• High school diploma or equivalent; further education is advantageous

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer