Customer Service Representative/Trainer

Metacom Careers; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Metacom Careers in Pasig is looking for a dedicated individual to deliver exceptional customer service and support using the EPIC platform. You will also be responsible for training new team members in BPO healthcare best practices while collaborating with others to ensure client satisfaction.

The ideal candidate should have 1-3 years of relevant experience, a Bachelor's degree, and strong problem-solving and communication skills in English. This role promises growth and a more fulfilling work environment.

Qualifications

• 1-3 years of experience in a customer service or training role.
• Strong work ethic and excellent communication skills in English.

Responsibilities

• Provide exceptional customer service and support.
• Train and mentor new team members in BPO healthcare best practices.
• Schedule and coordinate training sessions.
• Identify and resolve customer issues effectively.
• Collaborate with team members to improve service delivery.

Skills

Customer service

Problem-solving

Training and mentoring

Team collaboration

Communication skills

Education

Bachelor's degree in a relevant field

Tools

EPIC platform

Job description

Description

• Provide exceptional customer service and support to clients using the EPIC platform.
• Train and mentor new team members in BPO healthcare best practices.
• Schedule and coordinate training sessions for staff development.
• Identify and resolve customer issues through effective problem-solving techniques.
• Collaborate with team members to improve service delivery and client satisfaction.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 1-3 years of experience in a customer service or training role.
• Skills and Competencies: Proficient in the EPIC platform and knowledgeable in BPO healthcare processes.
• Qualities and Traits: Strong work ethic, team player, and excellent communication skills in English.
• Responsibilities and Duties: Experience in account management and scheduling.
• Skills and Competencies: Proven ability to provide customer service and solve problems effectively.