Customer Service Representative (Telco)

Gratitude Philippines; Davao del Sur; On-site; PHP 141,000 - 234,000; Full time

Job summary

Gratitude Philippines is seeking a Customer Service Representative to support Telco customers on-site in the Philippines. The role involves addressing inquiries, troubleshooting technical issues, and resolving concerns with professionalism.

The ideal candidate has at least 3 months of call center experience, is a high school or Senior High School graduate, and possesses excellent communication skills to deliver outstanding service.

Qualifications

• At least 3 months of call center experience.
• High School or Senior High School graduate.
• Excellent communication skills.
• On-site work requirement.
• Knowledge of Telco products and services is a plus.

Responsibilities

• Provide excellent customer service to Telco customers.
• Assist customers with inquiries and technical issues.
• Resolve customer concerns in a timely and professional manner.
• Collaborate with team members to ensure customer satisfaction.

Skills

Call center experience

Excellent communication

Telco knowledge (plus)

Education

High School/Senior High School diploma

Job description

Location: Cagayan de Oro/Davao

Job Description:

The Customer Service Representative will be responsible for providing support to customers of a Telco company. This includes assisting with inquiries, troubleshooting technical issues, and resolving customer concerns. The ideal candidate should have at least 3 months of call center experience and be a high school or Senior High School graduate. This position requires working on-site.

Responsibilities

• Provide excellent customer service to Telco customers
• Assist customers with inquiries and technical issues
• Resolve customer concerns in a timely and professional manner
• Collaborate with team members to ensure customer satisfaction

Qualifications

• At least 3 months of call center experience
• High School or Senior High School Graduate
• Excellent communication skills
• Ability to work on-site
• Knowledge of Telco products and services is a plus

Salary:

Up to 21k Package

Application Process:

Interested candidates can apply through walk-ins.