Customer Service Representative (Student Enrollment Assistant)

Eastvantage Group; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Eastvantage Group is seeking a Student Enrollment Advisor to handle outbound calls and inquiries, guiding student applicants through enrolment. You will deliver high‑quality service via phone, email, and chat, and ensure accurate data across systems.

The role begins onsite in Ortigas, Pasig for six months, then transitions to a work-from-home setup. A dayshift schedule is expected.

Qualifications

• 2–3 yrs BPO experience in customer service.
• Strong organizational ability in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and stay calm under pressure.
• Reliable, self-motivated, flexible; detail-oriented.

Responsibilities

• Make targeted outbound calls to student applicants to maximize confirmations and enrolments.
• Provide excellent customer service across phone, email and chat.
• Maintain information on all aspects of the application and enrolment process.
• Respond to inquiries and assist students via telephone, email, and chat.
• Adhere to pre-agreed service level commitments.
• Maintain data integrity and accurate records.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Data entry

Tools

MS Word

Excel

PowerPoint

Job description

About Eastvantage:

At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam and Belgium. With European roots, we provide our services to global companies that have offices in every populated continent in the world. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story.

We are seeking a skilled and experienced StudentEnrollment Advisor to join our team. The ideal candidate should be able to provide excellent customer service by interacting with customers, understanding their concerns, and providing effective solutions.

Job Description

• Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
• Providing excellent customer service though the different communication platforms.
• To maintain and provide information on all aspects of the application and enrolment process to student applicants.
• Responding to enquiries and assist students primarily via telephone, email, and chat.
• Adhere to pre-agreed service level commitments.
• Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
• Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business.

Qualification Requirement

• At least 2-3 yrs BPO experience in Customer Service
• Strong organizational ability in a fast-paced environment
• Strong interpersonal and communication skills, including excellent written and verbal.
• Ability to multitask, prioritize, and remain calm under pressure.
• Reliable, self-motivated, flexible.
• Strong attention to details.

Proficient in working with MS word, Excel, and Power point.

• Candidate must be amenable to an onsite work arrangement in Ortigas, Pasig for the first six (6) months. Upon successful completion of the onsite period, the role will transition to a Work-From-Home (WFH) setup.
• Must be open to working on a dayshift schedule.

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