Customer Service Representative | plus 35k SOB-Virtual Process Only

Richbuild Industrial Sales Inc.; Pasay; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Sign-on bonus 35,000 PHP

Health benefits

Job summary

Richbuild Industrial Sales Inc. in Pasay City, Metro Manila, is seeking a dedicated Customer Service Representative. You will be the primary contact for customers, handling inquiries, orders and service requests with a focus on healthcare-related physiotherapy and rehabilitation equipment.

Join a team that values empathy, professionalism and strong communication. The role offers a competitive salary, health benefits and opportunities for professional development in a growing organisation.

Qualifications

• Proven customer service experience in healthcare, medical or industrial sectors.
• Excellent verbal and written communication in English; multilingual abilities are advantageous.
• Strong organizational and time management skills to handle multiple requests.
• Proficiency with CRM systems and Microsoft Office applications.
• Demonstrate empathy, patience and professionalism when interacting with customers.
• Problem-solving mindset and ability to satisfy customer needs; willingness to learn.

Responsibilities

• Handle customer inquiries and complaints via telephone, email and other channels with professionalism.
• Provide accurate information on physiotherapy, occupational therapy and rehabilitation equipment.
• Process customer orders, quotes and service requests accurately and timely.
• Document all customer interactions in the company's database systems.
• Coordinate delivery schedules and resolve logistics-related issues for clients.
• Liaise between customers and internal departments to resolve issues.
• Identify opportunities for upselling and cross-selling products and services to existing customers.
• Follow up with customers to ensure satisfaction and gather feedback for continuous improvement.
• Maintain knowledge of products, services and policies to provide accurate guidance.
• Contribute to team targets and customer satisfaction metrics.

Skills

Customer service experience

English communication

Empathy and professionalism

Problem solving

Time management

Organizational skills

Education

High school diploma or equivalent

Healthcare certifications valued

Tools

CRM systems

Microsoft Office

Job description

About the role

We are seeking a dedicated Customer Service Representative to join our team in Pasay City, Metro Manila. This is a full-time position that plays a vital role in delivering exceptional customer support and fostering long-term relationships with our clients in the Healthcare & Medical sector, specifically within Physiotherapy, Occupational Therapy and Rehabilitation services. As a Customer Service Representative, you will be the primary point of contact for our customers, ensuring their inquiries are addressed promptly and professionally whilst maintaining the highest standards of service excellence. This role is strategically important to our organisation as it directly influences customer satisfaction, retention and the overall reputation of Richbuild Industrial Sales Inc.

Key responsibilities

• Handle customer inquiries and complaints via telephone, email and other communication channels with professionalism and efficiency
• Provide accurate information regarding products and services relevant to physiotherapy, occupational therapy and rehabilitation equipment
• Process customer orders, quotes and service requests whilst ensuring accuracy and timeliness
• Document all customer interactions and maintain comprehensive records in the company's database systems
• Assist in coordinating delivery schedules and resolving any logistics-related issues for clients
• Liaise between customers and internal departments to ensure seamless resolution of issues and concerns
• Identify opportunities for upselling and cross-selling products and services to existing customers
• Follow up with customers to ensure satisfaction and gather feedback for continuous service improvement
• Maintain knowledge of company products, services and policies to provide accurate guidance to customers
• Contribute to team targets and customer satisfaction metrics as required

What we’re looking for

• Proven customer service experience, preferably in the healthcare, medical or industrial sales sector
• Excellent verbal and written communication skills in English; multilingual abilities are advantageous
• Strong organisational and time management capabilities with the ability to manage multiple customer requests simultaneously
• Proficiency with customer relationship management (CRM) systems and Microsoft Office applications
• Ability to demonstrate empathy, patience and professionalism when interacting with customers
• Problem-solving mindset with the capacity to think creatively and find solutions that satisfy customer needs
• Knowledge of physiotherapy, occupational therapy or rehabilitation services is desirable but not essential; we are willing to train motivated candidates
• High school diploma or equivalent; additional certifications in customer service or healthcare are valued
• Reliable attendance record and flexibility to adapt to changing business priorities

What we offer

• Attractive sign-on bonus of 35,000 Philippine Pesos to reward your commitment to joining our team
• Competitive salary package commensurate with experience and qualifications
• Comprehensive health and wellness benefits including health insurance coverage
• Opportunities for professional development and training to enhance your skills in customer service and product knowledge
• Career advancement opportunities within a growing organisation committed to supporting employee progression
• Collaborative and supportive work environment where your contributions are valued and recognised
• Work-life balance initiatives and flexible working arrangements where possible
• Employee discounts on company products and services

About us

is a leading provider of industrial sales and healthcare solutions, specialising in products and services for physiotherapy, occupational therapy and rehabilitation sectors. We are committed to delivering excellence and innovation whilst maintaining the highest standards of quality and customer care. Our mission is to support healthcare professionals and facilities with the tools and services they need to provide exceptional patient care. We pride ourselves on our dedicated team, strong industry relationships and commitment to continuous improvement.