Customer Service Representative Part-time (WFH)

Creathink Solutions.Inc; Manila; Remote; PHP 290.000 - 357.000; Vollzeit

Zusammenfassung

Creathink Solutions.Inc is seeking a Customer Service Representative to join our BPO team in Manila. You will assist customers with tour bookings, inquiries, cancellations, and other travel-related concerns, delivering a smooth and professional service experience in a fast-paced environment.

The role requires strong English communication, basic CRM familiarity, and proficiency in Microsoft Office. You will coordinate with on-site staff and suppliers to ensure seamless bookings and high customer

Qualifikationen

• Experience in BPO or customer service is required.
• Excellent English communication and interpersonal skills.
• Familiarity with CRM systems and administrative tasks is an advantage.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Detail-oriented with strong organizational and multitasking abilities.
• Willingness to suggest solutions to problems and identify opportunities to improve processes.
• Ability to work independently, make timely decisions in response to real-time operational situations, and work effectively as part of a team.
• Ability to learn detailed processes regarding our tours quickly.
• Able to work effectively in a fast-paced, process-driven environment.

Aufgaben

• Add/amend reservations received from distributors to the booking system.
• Providing support to on-site staff in various cities.
• Dealing with the venues and service providers in various cities to book buses, headsets, and other services related to our tours.
• Liaise with colleagues and other departments as necessary to ensure efficiency and to maximize use of all resources.
• Problem solving when issues arise.
• Perform other administrative and data entry duties as required.
• Agents are expected to receive or make calls to tour distributors to address booking concerns.
• Proactively review upcoming tours to allow the flagging of any issues.
• Suggest and help implement enhanced department procedures and processes.

Kenntnisse

English communication

Customer service

Interpersonal skills

CRM familiarity

Detail oriented

Organizational skills

Multitasking

Problem solving

Independent work

Team collaboration

Learning ability

Fast-paced environment

Tools

CRM systems

Microsoft Office (Excel, Word, Outlook)

Jobbeschreibung

We are looking for a Customer Service Representative to join our BPO team. The role focuses on assisting customers with tour bookings, reservations, inquiries, cancellations, and other travel-related concerns while ensuring a smooth and professional service experience. This is ideal for someone with strong communication skills who thrives in a fast-paced, customer-focused environment and enjoys helping travelers create memorable experiences.

Key Responsibilities

• Add/amend reservations received from distributors to the booking system.
• Providing support to on-site staff in various cities.
• Dealing with the venues and service providers in various cities to book buses, headsets, and other services related to our tours.
• Liaise with colleagues and other departments as necessary to ensure efficiency and to maximize use of all resources.
• Problem solving when issues arise.
• Perform other administrative and data entry duties as required.
• Agents are expected to receive or make calls to tour distributors to address booking concerns.
• Proactively review upcoming tours to allow the flagging of any issues.
• Suggest and help implement enhanced department procedures and processes.

Qualifications

• At least 1 year of experience in BPO or customer service.
• Strong English communication and interpersonal skills.
• Familiarity with CRM systems and administrative tasks is an advantage.
• High proficiency in Microsoft Office applications, including Excel, Word, and Outlook, with the ability to learn and use databases to store, manage, and update information.
• Detail-oriented, with strong organizational and multitasking abilities.
• Willingness to suggest solutions to problems and identify opportunities to improve processes and procedures.
• Ability to work independently, make timely decisions in response to real-time operational situations, and work effectively as part of a team.
• Ability to learn detailed processes regarding our tours quickly.
• Able to work effectively in a fast-paced, process-driven environment.