Customer Service Representative | Fresh Graduates Welcome | Contractual Position

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Paid training and career development

Inclusive work environment

Healthcare industry experience

Positive impact on people's lives

Job summary

Optum, a UnitedHealth Group Company, is hiring a Customer Service Representative in Makati. The role focuses on assisting members with healthcare benefits, guiding them through programs, and coordinating with care providers.

Ideal candidates include college graduates or those with BPO experience at various levels. Strong communication, multitasking, and adaptability are essential for delivering compassionate, efficient service in a fast-paced environment.

Qualifications

• College graduates are welcome to apply.
• High school graduates must have at least 24 months of BPO experience.
• Senior high school graduates or 1st year college undergraduates must have at least 12 months of BPO experience.
• 2nd, 3rd, or 4th year college undergraduates must have at least 6 months of BPO experience.
• Good communication and interpersonal skills.
• Ability to multi-task and work in a fast-paced environment.
• Willing to work onsite in Makati.
• Willing to work on shifting schedules, including weekends and holidays as needed.

Responsibilities

• Respond to customer inquiries regarding healthcare benefits, eligibility, claims, and related concerns.
• Educate members on healthcare programs and benefit plan options.
• Assist customers in choosing quality care providers and maximizing their healthcare benefits.
• Schedule appointments and coordinate with internal teams and specialists when necessary.
• Provide accurate, timely, and effective resolutions to customer concerns.
• Deliver exceptional customer experiences through empathy, professionalism, and active listening.
• Help members, families, and healthcare providers gain confidence in the care and support we deliver.

Skills

Strong communication

Interpersonal skills

Multitasking

Adaptability

On-site in Makati

Education

College degree or higher

High school diploma with 24 months BPO experience

Senior high school or 1st year college with 12 months BPO

2nd-4th year college with 6 months BPO

Job description

Kickstart Your Career with Optum!

Are you passionate about helping people and providing excellent customer service? Join our team as a Customer Service Representative and become part of a global healthcare organization that makes a difference every day.

Whether you're a fresh graduate or an experienced professional, this is a great opportunity to build your career in customer service while supporting members in navigating their healthcare benefits and services.

Job Responsibilities

• Respond to customer inquiries regarding healthcare benefits, eligibility, claims, and related concerns.

• Educate members on healthcare programs and benefit plan options.

• Assist customers in choosing quality care providers and maximizing their healthcare benefits.

• Schedule appointments and coordinate with internal teams and specialists when necessary.

• Provide accurate, timely, and effective resolutions to customer concerns.

• Deliver exceptional customer experiences through empathy, professionalism, and active listening.

• Help members, families, and healthcare providers gain confidence in the care and support we deliver.

Job Qualifications

• College Graduates are welcome to apply, with or without BPO experience.

• High School Graduates must have at least 24 months of BPO experience.

• Senior High School Graduates or 1st Year College Undergraduates must have at least 12 months of BPO experience.

• 2nd, 3rd, or 4th Year College Undergraduates must have at least 6 months of BPO experience.

• Good communication and interpersonal skills.

• Ability to multi-task and work in a fast-paced environment.

• Willing to work onsite in Makati.

• Willing to work on shifting schedules, including weekends and holidays as needed.

WHAT WE OFFER

• Competitive compensation and benefits

• Paid training and career development opportunities

• Inclusive and supportive work environment

• Gain valuable experience in the healthcare industry

• Be part of a team that positively impacts people's lives

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.