Customer Service Representative | Great Opportunity for Fresh Graduates

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Medical Plan

Retirement Plan

Dental & Optical Reimbursements

Life Insurance

Paid Time-Off

Job summary

Optum, a UnitedHealth Group Company, is seeking a customer service specialist in the Philippines to respond to inquiries about benefits, eligibility, and claims. You will guide members on plan options and help schedule appointments with providers, ensuring real-time resolutions and timely follow-up.

The role emphasizes clear communication, multi-tasking across benefits topics, and coordination with internal teams to support members and health professionals.

Qualifications

• Fresh graduate or HS/SHS with 24 months BPO experience required.
• Excellent communication skills and ability to multitask.

Responsibilities

• Respond to customer service inquiries and issues by identifying the topic and type of assistance needed.
• Guide customers on benefits, eligibility and claims.
• Intervene with care providers to assist with appointments or connections to specialists.
• Provide real-time resolutions or timely follow-up to members.

Skills

Good communication skills

Multi-tasking

Willing to work shifts

Education

Fresh College Graduate pref. Medical Allied

HS/SHS graduate with at least 24 months BPO experience

Job description

ROLE AND RESPONSIBILITIES:

• You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
• You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
• You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
• You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member

Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work

JOB QUALIFICATIONS:

• Fresh College Graduate pref. Medical Allied

or

• HS/SHS graduate with at least 24 months BPO experience
• Good communication skills
• Ability to multi-task
• Must be willing to report in Alabang
• Must be willing to work on shifting schedules

WHAT WE OFFER:

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.