Customer Service Representative -Fresh Graduates Are Welcome

Caldwell Communications; Quezon City; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

HMO

13th Month Pay

Attendance Bonus

Maternity/Paternity Leave

Paid leaves

Departmental Awards

Job summary

Caldwell Communications is seeking a customer service professional to respond to inquiries via phone, email, or chat, and to provide accurate information about products, services, and policies.

You will resolve complaints to ensure customer satisfaction and work on weekdays with weekends off. A diploma (HS/College/Vocational) is required, and Filipino citizenship or eligible residence status is needed. Training is provided.

Qualifications

• Friendly and good at talking.
• Must be Filipino citizen or hold relevant residence status.
• With diploma (HS or College or Vocational).

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.

Skills

Verbal communication

Active listening

Communication skills

Education

Diploma (HS/College/Vocational)

Tools

Phone

Computer

Job description

What You Will Do:

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.

No Experience Needed: (Optional)

• We will train you!

Work Time:

• Work on weekdays only.
• Enjoy your weekends off.

What You Need:

• Be friendly and good at talking.
• Know how to use a phone or computer
• Filipino Citizen, or hold relevant residence status
• With diploma (HS or College or Vocational)
• Good verbal, listening, and communication skills. Preferred language: English.

Here’s What We Can Offer:

• Pioneer, Non-voice, and Easy Accounts Available
• HMO.
• 13th Month Pay.
• Departmental Awards
• Maternity/Paternity Leave
• Paid leaves.
• Attendance Bonus