Customer Service Representative (Non-Voice)

HRTX; Pasig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A regional insurance services provider in Pasig is seeking Associates, Analysts, and Specialists to manage complex insurance processes and ensure compliance with high standards. The ideal candidate has a Bachelor's degree, strong analytical and communication skills, and background in quality assurance. Fresh graduates are encouraged to apply, especially those with 1–2 years of relevant experience. This role requires training team members and supporting clients through effective onboarding and reporting.

Qualifications

• Fresh graduates are welcome to apply.
• 1–2 years of experience in insurance operations or a related field for Analyst or Specialist roles.
• Background in quality assurance, process review, and optimization.
• Experience in training or coaching (e.g., BPO QA, Trainer, or Supervisor roles).

Responsibilities

• Handle complex insurance processes independently, ensuring compliance and high-quality results.
• Identify and fix workflow issues, conduct audits, and keep procedures and training materials up to date.
• Train and mentor team members, support clients, and assist with reporting, data analysis, and onboarding.

Skills

Strong written communication

Analytical skills

Problem-solving

Time management

Organizational skills

Education

Bachelor's degree in any discipline

Job description

Open for Associates, Analysts, and Specialists.

Location: Ortigas, Pasig

Work Schedule: Monday to Friday; Dayshift

Key Responsibilities

• Handle complex insurance processes independently, ensuring compliance and high-quality results.
• Identify and fix workflow issues, conduct audits, and keep procedures and training materials up to date.
• Train and mentor team members, support clients, and assist with reporting, data analysis, and onboarding.

Qualifications

• Bachelors degree in any discipline
• Fresh graduates are welcome to apply.
• For Analyst or Specialist, at least 1–2 years of experience in insurance operations or a related field, including Insurance Level 1 processes
• Strong written communication, analytical, problem-solving, time management, and organizational skills
• Background in quality assurance, process review, and optimization
• Experience in training or coaching (e.g., BPO QA, Trainer, or Supervisor roles)