No BPO Experience? We got you! CSR - Open for All | Virtual Process

StaffSmart Outsourcing; Quezon City; Sur place; PHP 268 000 - 335 000; Plein temps

Avantages offerts par ce poste

On-the-job training

Competitive salary package

Health and wellness benefits

Career advancement opportunities

Flexible scheduling

Employee support programs

Team-building activities

Ongoing skills development

Résumé du poste

StaffSmart Outsourcing is hiring a Customer Service Representative (CSR) for a full-time role based in Quezon City. The program welcomes individuals with no prior BPO experience and offers comprehensive training and ongoing support to help you start a rewarding career in customer service.

You will handle inquiries via phone, email, chat, and more. We provide a comprehensive benefits package, competitive salary, health coverage, and opportunities for career growth, with a focus on team

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication in English.
• Strong listening skills and empathy for customer needs.
• Basic computer literacy and quick to learn new systems.
• Professional attitude with a customer-first mindset.

Responsabilités

• Handle inbound and outbound inquiries via phone, email, chat, or other channels.
• Provide accurate, timely, and professional responses to customer questions and concerns.
• Process customer requests, transactions, and complaints per company guidelines.
• Maintain detailed, accurate records of all customer interactions.
• Follow up to ensure issues are resolved satisfactorily.

Connaissances

English communication

Listening skills

Computer literacy

Customer-first mindset

Reliability & punctuality

Problem solving

Independent worker

Team collaboration

Shift flexibility

Formation

High school diploma or equivalent

College degree or further education (a plus)

Description du poste

About us

StaffSmart Outsourcing is a leading customer service and business process outsourcing company dedicated to delivering exceptional support solutions to clients across diverse industries. We pride ourselves on creating an inclusive, supportive work environment where talented individuals can grow their careers whilst delivering outstanding customer experiences. Our commitment to employee development and engagement has made us a preferred employer in the outsourcing sector.

About the role

We are excited to offer a Customer Service Representative (CSR) position for our virtual process. This is a full-time role based in Quezon City, and we are specifically seeking individuals with no prior BPO experience who are eager to start their career in customer service. This role provides an excellent opportunity for candidates who are ready to learn, develop their skills, and build a rewarding career in a dynamic customer-facing environment. Whether you're a fresh graduate or someone looking for a career change, we offer comprehensive training and ongoing support to help you succeed.

Key responsibilities

• Handle inbound and outbound customer inquiries through phone, email, chat, or other communication channels

• Provide accurate, timely, and professional responses to customer questions and concerns

• Process customer requests, transactions, and complaints following company guidelines and procedures

• Maintain detailed and accurate records of all customer interactions in the system

• Follow up with customers to ensure their issues have been resolved satisfactorily

• Escalate complex or unresolved issues to senior staff or supervisors when necessary

• Comply with quality standards, attendance requirements, and company policies

• Continuously strive to improve product and service knowledge to better assist customers

• Collaborate with team members and participate in team meetings and training sessions

What we’re looking for

• High school diploma or equivalent (at minimum); college degree or further education is a plus

• Excellent verbal and written communication skills in English

• Strong listening skills and the ability to empathize with customer needs

• Basic computer literacy and ability to quickly learn new systems and software

• A professional attitude with a customer-first mindset

• Reliability, punctuality, and commitment to meeting performance targets

• Patience, composure, and the ability to handle difficult customer interactions calmly

• Problem-solving skills and willingness to go the extra mile for customer satisfaction

• Ability to work independently whilst being part of a collaborative team

• Flexibility to adapt to shift-based work schedules as required

• Prior BPO or customer service experience is not required; we provide comprehensive training for all new team members

What we offer

At StaffSmart Outsourcing, we are committed to supporting the growth and wellbeing of our team members. We offer competitive benefits including:

• Comprehensive on-the-job training and certification programs to equip you with the skills needed for success

• Competitive salary package with performance incentives and bonuses

• Health and wellness benefits, including medical and dental coverage

• Career advancement opportunities and clear pathways for professional development

• Flexible scheduling options to maintain a healthy work-life balance

• Employee support programs and counselling services

• Social and team-building activities to foster a positive workplace culture

• Ongoing skills development and training workshops

• Recognition and rewards for outstanding performance and customer satisfaction

Ready to start your customer service career?

If you are enthusiastic, reliable, and ready to launch your career with a company that values your growth and development, we would love to hear from you. No BPO experience required-just bring your willingness to learn and your commitment to delivering excellent customer service.