Customer Service Representative – Join Our Manila Team Today!

MacroHype; Manila; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career advancement opportunities

Inclusive work environment

Job summary

MacroHype in Manila, Philippines is seeking Call Center Agents to handle inbound calls, provide product information, and assist with account issues during USA hours. This is not a remote position and requires late-night shifts in the Philippines.

You will document interactions, maintain customer records, collaborate with the team, and escalate complex issues as needed. The role offers competitive pay, benefits, and clear opportunities for career growth within the company.

Qualifications

• Excellent verbal and written English communication.
• Experience in call center or customer service is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient with computers and basic CRM tools.
• Strong problem-solving and documentation skills.

Responsibilities

• Answer inbound calls and respond to customer inquiries promptly.
• Provide accurate information regarding products and services.
• Assist customers with account issues, billing inquiries, and technical support.
• Document interactions and maintain customer records in our database.
• Work collaboratively with team members to meet performance goals.
• Escalate complex issues to the appropriate departments when necessary.

Skills

Verbal communication

Written communication

CRM software

Problem-solving

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Higher education preferred

Tools

CRM software

Job description

Join Our Team as a Call Center Agent at MacroHype

Location: Manila, Philippines

Open Positions: 4

Job Description

We are seeking motivated and customer-oriented Call Center Agents to join our team in Manila. This is not a remote position, and candidates must be available to work during USA hours, which will require late-night shifts in the Philippines.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries promptly.
• Provide accurate information regarding products and services.
• Assist customers with account issues, billing inquiries, and technical support.
• Document interactions and maintain customer records in our database.
• Work collaboratively with team members to meet performance goals.
• Escalate complex issues to the appropriate departments when necessary.

Qualifications

• High school diploma or equivalent; higher education preferred.
• Previous experience in a call center or customer service role is a plus.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in using computers and familiar with CRM software.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career advancement within the company.
• A supportive and inclusive work environment.