Customer Service Representative - Insurance Account

V-Call Center Link Inc.; Manila; Hybrid; PHP 279,000 - 390,600; Full time

Job summary

A leading call center company in Metro Manila is seeking individuals to assist employees with their 401(k) and US retirement plans. Responsibilities include educating and supporting employees through effective communication. Candidates must have solid 401K experience and strong communication skills, with a minimum education requirement of high school graduation or equivalent. This position offers a hybrid setup.

Qualifications

• 2 years solid 401K/US Retirement Experience (Employee Facing) required.
• Requires excellent written and verbal communication.
• HS Grad (Old Curriculum)/SHS Grad/Completed 2yrs in college with no back subjects.

Responsibilities

• Assist employees with their 401(k) and US retirement plans.
• Communicate effectively via phone, email, and chat to educate and support employees.

Skills

401K/US Retirement Experience

Written and verbal communication

Education

HS Grad (Old Curriculum)/SHS Grad/Completed 2yrs in college

Job description

Responsibilities

• Assist employees with their 401(k) and US retirement plans by explaining options, processing transactions, and addressing inquiries related to contributions, withdrawals, and plan policies.
• Communicate effectively via phone, email, and chat to educate and support employees, ensuring a seamless and positive experience with their retirement benefits.

Qualifications

• 2 years solid 401K/US Retirement Experience (Employee Facing) Required
• Requires excellent written and verbal communication
• HS Grad (Old Curriculum)/SHS Grad/Completed 2yrs in college w/ no back subjects
• Hybrid Set-up at Taguig