Rep II, Customer Service Ops - Document Processor

Cardinal Health, Inc.; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Cardinal Health is seeking a Customer Operations Support professional to provide outsourced services to customers regarding medical billing and reimbursement. You will act as a liaison in problem-solving, research and dispute resolution to ensure accurate processing and prompt resolution.

The role supports ongoing customer interactions, adheres to company policies, and collaborates with supervisors to handle routine tasks and complex issues as needed.

Qualifications

• Finished at least 2nd year college
• 2-4 years experience
• Prior computer experience using Microsoft Office systems required

Responsibilities

• Provides outsourced services to customers relating to medical billing and reimbursement
• Acts as liaison in problem-solving, research and dispute resolution

Skills

Problem-solving

Research

Education

Some college (2nd year)

Tools

Microsoft Office

Job description

What Customer Operations Support>contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Qualifications

• Finished at least 2nd year college
• 2-4 years experience
• Prior computer experience using Microsoft Office systems required

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.