Customer Service Representative (Italian)

3M; Taguig; On-site; PHP 268,000 - 469,000; Full time

Job summary

3M Global Business Services is hiring a Customer Service Representative to support global B2B customers across international markets. You will manage inquiries, order entry, delivery coordination, and issue resolution in the Order-to-Cash process.

Collaborate with Supply Chain, Logistics, Sales and other functions to deliver a high-quality customer experience, maintain accurate data, and proactively resolve issues.

Qualifications

• Bachelor's degree or HS diploma with two years in customer service or sales.
• Experience working in ERP and CRM systems.

Responsibilities

• Act as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
• Handle order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
• Communicate clearly with external customers and internal 3M personnel via phone, chat, and written correspondence.
• Manage worklists, raise internal tickets for order management issues, and solve problems related to data records and master data.
• Educate customers on processes, manage price changes, and handle complex inquiries with adaptive techniques.
• Enhance customer satisfaction by identifying and resolving problem patterns.
• Provide proactive support for Premium and Strategic Key Accounts as required.
• Develop and support improvements for work processes and tools.
• Participate in meetings to address ongoing issues and maintain a culture of quality.
• Support cross-functional teams, act as a project liaison, and participate in process improvement teams.

Skills

Excellent communication

Active listening

Customer-focused

Problem solving

Attention to detail

Education

Bachelor's degree or HS diploma with 2 years CS/sales

Tools

ERP systems

CRM systems

Job description

Customer Service Representative

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description: Customer Service Representative 3M Global Business Services Support global customers. Build business experience. Grow your career with 3M. As a Customer Service Representative with 3M GBS, you'll support global B2B customers and business partners across international markets. You'll help customers navigate the Order-to-Cash journey, including inquiries, order support, delivery coordination, follow-ups, and issue resolution. This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career move.

What You'll Experience in This Role

As a Customer Service Representative, you'll do more than answer questions. You'll help keep business moving by supporting customer requests, orders, deliveries, follow-ups, and issue resolution across the Order-to-Cash journey. You'll work with global customers and teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to deliver a better customer experience.

What You'll Do

• Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.


• Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.


• Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.


• Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.


• Educates customers on processes, manages price change activities, and handles complex inquiries with adaptive techniques.


• Enhances customer satisfaction by identifying and resolving problem patterns.


• Provide additional proactive support, as required, for agreed Premium and Strategic Key Accounts.


• Develops and supports improvements for work processes and tools.


• Participates in meetings to address ongoing issues and maintain a culture of quality.


• Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams.

What You'll Gain

Global B2B experience and cross-functional business exposure.

Future-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working.

A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.

Career growth with 3M, a global science company making meaningful impact.

What We're Looking For

• Bachelor's degree, or High school diploma/GED with minimum two years in customer service or sales.


• Experience working in ERP and CRM systems.


• Continuous improvement and continuous learning mindset; ability to learn new information quickly.


• Attention to detail for handling orders, documentation, and product information.


• Collaboration skills to work effectively with cross-functional and internal teams.


• Ability to independently solve problems and identify solutions; self-motivated.


• Clear and conceptual thinking ability; excellent judgment and discretion.


• Excellent organizational skills.


• Ability to de-escalate and resolve conflicts effectively.


• Proactive in resolving issues before they become problems.


• Proven and reliable follow-through with commitments and resolutions.


• Customer-focused, positive, and solution-oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly.


• Active listening to understand customer needs and identify appropriate solutions.


• Excellent oral and written communication in English and customer facing language (C1 or higher preferred).


• Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadline.

Build a Career with Purpose at 3M

At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.

Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey. Build global experience, support customers around the world, and grow your career with 3M.

Learn more about 3Ms creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.