CUSTOMER SERVICE REPRESENTATIVE (HYBRID: VOICE & NON-VOICE) – CDO CITY

Six Eleven Global Services and Solutions, Inc.; Cagayan de Oro; Hybrid; PHP 201,000 - 223,000; Full time

Benefits offered by this job

HMO Coverage

13th Month Pay

Government Benefits

Career Growth

Dynamic Environment

Job summary

Six Eleven Global Services and Solutions, Inc. in Cagayan de Oro offers a hybrid Customer Service Representative role (voice and non-voice). The team welcomes both fresh applicants and those with limited experience in a growing BPO setting.

Expect on-the-job training and opportunities for career progression. The position supports customers via voice and non-voice channels, with emphasis on accuracy, timely responses, and CRM-based issue resolution.

Qualifications

• 1–6 months of customer service experience is an advantage.
• No BPO experience? applicants welcome to apply.
• Good verbal and written communication skills.
• Strong attention to detail and willingness to learn.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to adapt to a fast-paced work environment.
• Willing to handle both voice and non-voice tasks in a hybrid setup

Responsibilities

• Handle customer inquiries and concerns through voice and non-voice channels.
• Provide accurate, timely, and professional customer assistance.
• Document customer interactions and maintain accurate records.
• Use CRM tools and other systems to manage customer concerns.
• Identify customer needs and provide appropriate solutions.
• Ensure proper follow-through on customer requests and concerns.
• Maintain service quality and meet performance standards.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Willingness to learn

Basic computer skills

MS Office familiarity

Adaptability

Hybrid work readiness

BPO entry experience (1-6 months)

Tools

CRM tools

MS Office applications

Job description

URGENT HIRING: CUSTOMER SERVICE REPRESENTATIVE (HYBRID: VOICE & NON-VOICE) - CDO CITY

NO EXPERIENCE? NO PROBLEM!

Are you looking for a career opportunity with room for growth? Join SixEleven and become part of our growing team! We welcome both experienced applicants and individuals who are ready to start their careers in the BPO industry.

Qualifications:

• With 1-6 months of customer service experience is an advantage.
• Applicants with no BPO experience are welcome to apply!
• Good verbal and written communication skills.
• Strong attention to detail and willingness to learn.
• Basic computer skills and familiarity with Microsoft Office applications.
• Ability to adapt to a fast-paced work environment.
• Willing to handle both voice and non-voice tasks in a hybrid setup

Responsibilities:

• Handle customer inquiries and concerns through voice and non-voice channels.
• Provide accurate, timely, and professional customer assistance.
• Document customer interactions and maintain accurate records.
• Use CRM tools and other systems to manage customer concerns.
• Identify customer needs and provide appropriate solutions.
• Ensure proper follow-through on customer requests and concerns.
• Maintain service quality and meet performance standards.

Benefits & Perks:

• Competitive Salary Package: ₱18,000-₱20,000
• Career Growth and Development Opportunities
• HMO Coverage
• 13th Month Pay
• Government-Mandated Benefits
• Dynamic and Supportive Work Environment

Whether you have 1-6 months of experience or are looking for your first job, this could be your chance to start a rewarding career in the BPO industry!