BP San Lazaro 2025

Concentrix; Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

Concentrix Manila is seeking a Customer Support Associate I to interface with customers via calls or the Internet and to provide service support and resolution of routine problems. You will ensure KPI targets are met, clarify needs, and maintain product knowledge.

Ideal candidates have a high school diploma with 3–6 months of relevant experience, strong communication skills, and a reliability-driven mindset suitable for a fast-paced environment.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Excellent customer service orientation and patience.
• Strong written and verbal communication skills.
• Attention to detail and accuracy in handling tasks.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet.
• Provide customer service support and resolve routine problems.
• Meet contractual KPIs for service delivery.
• Clarify requirements and use tools to resolve issues.
• Greet customers courteously and maintain professionalism.
• Maintain knowledge of client products/services.
• Document and complete work accurately; assist in improving satisfaction.
• Offer additional products/services and route inquiries as needed.
• Track inquiries in the call tracking system; refer to senior staff when needed.

Skills

Customer service orientation

Computer navigation

Communication skills

Attention to detail

Multitasking

Teamwork / independence

Patience

Adaptability

Shift flexibility

Education

High school diploma

Job description

BP San Lazaro 2025 Job Description The Customer Support Associate I

I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI

Location

PHL Manila - San Lazaro

Language Requirements

Time Type: Full time

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Mission

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

EEO Statement

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.