Spanish Bilingual CSR

Moder Solutions Inc.; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Moder Solutions Inc. in Cebu City is seeking a Virtual Assistant/Customer Service Representative to support US mortgage, insurance, and banking clients. This onsite role requires Spanish bilingual proficiency, strong English communication, and attention to detail.

You will manage multiple projects for several customers while coordinating with loan officers and internal teams. Graveyard schedule and onsite work at 1nito Tower, Cebu City or JDN Square, Mandaue City are specified, with an ASAP

Qualifications

• College graduates, undergraduates, or associate degree graduates; SHS graduate
• Spanish bilingual
• At least 1 year of Virtual Assistant/Customer Service in the BPO industry (BFSI a plus)
• Excellent attention to detail
• Strong verbal and written English communication
• Basic computer navigation skills
• Excellent communication, Preferred VA experience, MS Office skills
• Good organizational skills for multiple projects across customers
• Adaptability to changing needs of loan officers and new topics/training

Skills

English skills

Attention to detail

Organizational skills

Adaptability

Learning ability

MS Office

Education

High school or college graduate

Tools

MS Office

Job description

About Us

Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.

We are a tech forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries.

Moder offers end-to-end or component-based outsourcing. We can do everything from managing one off projects to becoming an extension of your customer service or operations team.

Our team is built by outsourcing industry experts who’ve been on the client and provider sides. They bring decades of experience in financial services and expect the highest caliber of service and delivery from our team.

We’re a company based in the US with offices in India, and the Philippines.

Qualifications & Experience

• College graduates, college undergraduates, or associate degree graduates; Senior High School Graduate

• Spanish bilingual

• Must have at least 1 year of Virtual Assistant/Customer Service Representative work experience in the BPO industry (BFSI industry a plus)

• Excellent attention to detail

• Strong verbal and written English communication skills

• Basic computer navigation skills

• Excellent communication, Preferred VA experience, MS office skills.

• Good organizational skills essential to work on multiple distinct projects simultaneously for several customers.

• Adaptability to deal with changing needs and working styles of various loan officers and seeking opportunities to further their knowledge and understanding.

• Learning skills are critical to this role as new LO’s brings with them a new topic or new ways of working

Work Arrangement:

• Onsite only (1nito Tower, Cebu City or JDN Square, Mandaue City - Cebu Philippines)

• Graveyard Schedule

• Can start ASAP